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Prepaid Mobile Phones, Prepaid Cell Phones, Wireless Airtime

Either you use a lot of minutes on your cell phone or just an occasional wireless caller, you will save money with a prepaid wireless mobile services offered by LDPOST.

help and SupportGeneral questions

FAQ SupportWhich service is right for me?

The different prepaid wireless plans that LD Post offers are designed for different types of usage.

Customers have the choice of 2 different plans:

If you have a phone that you need activated, then you will need to use the plan that corresponds to your phone's standard - CDMA or GSM

Both GSM and CDMA services clearly have advantages and disadvantages to them. In general CDMA phones receive better service coverage then GSM phones. So if service coverage is what you are after CDMA is technology for you. CDMA phones also have a higher data transfer rates and emit a smaller amount of radiation.

Advantages of GSM phones can be seen through their versatility. Virtually everywhere around the world currently uses GSM technology. While United States GSM phones broadcast at different frequencies then many other GSM networks around the world multi-band phones can be obtained so traveling with your phone is easy. GSM phones also use a Sim card, which make switching phones an easy and painless process.

Both services receive comparable prices for prepaid minutes starting at 5 cents per minute. Therefore if cost is not the determining factor, here is what should be. The deciding factor as to which phone is right for you should depend on local service coverage in your area and areas that you frequently travel to. If you are concerned about service coverage, remember that in general CDMA phones will receive better coverage then GSM, however both service provide adequate coverage to most parts of the United States.

If you already have a phone that you would like Long Distance Post to activate for prepaid wireless, you must go with the network that your phone currently operates on. It is not possible to change the network that a phone operates on.

These plans have very similar conditions, but you should still see each plan's web page for more details before making a purchase.

FAQ SupportHow Long Does It Takes For The Order To Be Shipped?

If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.

If you placed an order for a Starter kit that does not need to be shipped, like Locus Platinum CDMA starter KIT, then the phone activations instructions will be e-mailed to you not later then the next business day.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

FAQ SupportWill this service work from another country?

Locus Mobile only works in the USA and Canada.

Keep posted for prepaid GSM SIM cards that work in other countries.

FAQ SupportHow can I check if my phone is TDMA, CDMA or GSM?

Before you order an Activation Kit, you will need to know the standard that your phone uses - CDMA or GSM - so you can order the correct product.

The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:

  • Verizon Wireless - CDMA
  • Sprint PCS - CDMA
  • T-Mobile - GSM
  • AT&T - GSM or TDMA
  • Cingular - GSM or TDMA
  • Nextel - iDEN

GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is most likely a GSM phone, however Nextel phones also use the SIM cards, but are not compatible with GSM phones.

If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you.

FAQ SupportCan you activate a phone that used to be working on Nextel or Sprint netowrk?

No, unfortunately we cannot. While Sprint phones do operate on a CDMA network, they need to be reprogrammed in order to work on Verizon's network. Long Distance Post does not reprogram or unlock phones.

FAQ SupportDo I Need To Enter PIN Every Time I Am Making Phone Call?

No. The air-time from the recharge card is added just once - the whole balance of the recharge card will be added to the  phone. All calls are made without dialing PIN.

FAQ SupportHow do I check the balance of my minutes?

Every time you are making call, the minutes balance should be announced.

FAQ SupportWill I lose my phone number if I fail to add minutes before they expire?

Not immediately. There is 1 month period allowed for you to keep the phone number without having any minutes on the phone. After one month with zero balance you will lose your service and the phone number. To reactivate your service you will need to buy a new Activation Kit, but the phone number will be issued new.

FAQ SupportWhat if my question wasn't answered in this FAQ secttion?

Long Distance Post provides several ways for our customers to contact us. We encourage our regular and prospective customers to call us if you are unsure about anything? Do no hesitate. For fastest response we recommend calling us at 1-617-489-5952 or live chat with us.

For Canadian customers please note that our toll free 800 number only works from the United States. To contact us from Canada use one of the following numbers:

  • Calgary: 403-770-9450
  • Edmonton: 780-669-1073
  • London: 519-488-1844
  • Ottawa: 613-482-0966
  • Toronto: 416-628-7375
  • Vancouver: 604-448-3680
  • Victoria: 250-483-0380
  • Winnipeg: 204-480-8144

FAQ SupportWhat are the terms and conditions for prepaid air time?

Terms and Conditions

Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.

For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.

Airtime cannot be returned or exchanged once purchased.

You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.

You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.

There may be a surcharge for incoming calls made from pay phones.

Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.

No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.

Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS.

FAQ SupportCan I port My Current Provider Phone Number to You?

Yes. You can take your existing phone number from your current provider and port it to one of our services:

Locus Oxygen GSM

Locus Mobile GSM

Locus Platinium CDMA

Viva Wireless

It takes anywhere from 2 to 30 days to port your number. Do not discontinue your service with your current provider untill we finish porting your phone number. Otherwise, you will lose the number, and we will not be able to do anything.

FAQ SupportCan I Forward Calls and How can I do Call Forwarding?

Yes, You can forward your mobile calls to another number in USA.

Here is how you can activate Call Forwarding:

  1. Scroll through the menu and select Settings
  2. Scroll down and select Call Settings or Call Manager
  3. Scroll down and select Forward Calls
  4. Select Voice Calls
  5. Select Always Forward
  6. Select Activate
  7. Enter the 10-digit number to forward all calls to and select OK
  8. Call Forwarding will remain active until you deactivate the feature.

To Deactivate Call Forwarding do the following:

  1. Scroll through the menu and select Settings
  2. Scroll down and select Call Settings or Call Manager
  3. Scroll down and select Forward Calls
  4. Select Voice Calls
  5. Select Always Forward
  6. Select Cancel
  7. Select OK

help and SupportLocus Oxygen GSM Service

LDPOST SupportGeneral questions

LDPOST helpHow can I find out if the phone that I have is a GSM phone?


Before you order an Activation Kit, you will need to know the standard that your phone uses - TDMA, CDMA or GSM - so you can order the correct product.

The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:

  • Verizon Wireless - CDMA
  • Sprint PCS - CDMA
  • T-Mobile - GSM
  • AT&T - GSM or TDMA
  • Cingular - GSM or TDMA

GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is a GSM phone.

If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you.

LDPOST helpHow can I check if my phone is unlocked?


The only practical way to find out if the phone is unlocked or at least will be working with Locus Oxygen Wireless is to borrow a SIM card from another Cingular GSM phone. You can borrow a SIM card from somebody you know. There is no harm to be made to a SIM card by inserting it in the phone. If your phone works with the borrowed SIM card, then you are all set. If you see a Cingular logo on the GSM phone, then it is most probably will work with Locus Oxygen Wireless.

LDPOST helpHow many minutes does each recharge card give?


The Oxygen GSM recharge cards will provide you with the following number of minutes:

  • $10 - 71 minutes
  • $20 - 142 minutes
  • $30 - 500 minutes
  • $40 - 285 minutes
  • $50 - 1000 minutes
  • $60 - 428 minutes
  • $100 - 714 minutes

The rate per minute starts at $0.05 / min.

LDPOST helpWhat is the expiration period for the Oxygen GSM recharge cards?


The expiration period depends on the value of the recharge card:

  • $10 - 30 days
  • $20 - 45 days
  • $30 - 30 days
  • $40 - 45 days
  • $50 - 30 days
  • $60 - 60 days
  • $100 - 90 days

All recharge cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time.

Unused Activation Kit minutes will be extended for the period of the corresponding recharge card. For example, 25 days after your phone has been activated you have 30 minutes left. You added $100 recharge card to your service. Your Starter Kit 30 minutes will be extended for 3 month now, so you will have 700+30=763 minutes good for 3 month. You will be able to roll over these minutes as well by adding another recharge card at the end of this period.

LDPOST helpDo the minutes have Rollover?


Yes.

When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.

Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes.

LDPOST helpHow can I check if there is coverage in my area?


LDPOST helpIs it free to receive a text message with Oxygen Wireless GSM?


No, it is not.

The first text message sent or received each day (12am - 11:59pm local time) will be billed at the standard rate (10¢). Every text message sent or received thereafter (up until 11:59pm local time that same day) will be billed at the discounted rate (5¢).

LDPOST helpIs it free to retrieve voicemail from a land line?


Yes. It is free to retrieve voicemail from a land line phone.

LDPOST helpAre there any daily or monthly fees?


No. There are no any daily or monthly fees with Locus Oxygen Wireless GSM.

LDPOST helpDo minutes roll over with the purchase of a new card?


Except for promotional free minutes given with activation, all separately purchased minutes will roll over and will be added to the full balance off the phone for the duration of the expiration period of the purchased card.

Example:

You have 20 minutes left from your $10 card. You bought a $100 card and added 714 minutes to your phone. You total minutes now is 734. All these minutes are good for 90 days now.

LDPOST helpIs there an activation fee if you purchase one of the phones off of the website?


No. There is no additional activation fee.  The price of the phone includes the cost of activation kit and free minutes.

LDPOST helpWhat is a SIM Card?


SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate.

LDPOST helpHow do I insert the SIM Card into my phone?


Remove the battery pack, located under the battery cover on the back of the phone. With the metal contacts facedown, align the notch on the SIM card with the notch on the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to see the metal contacts after inserting the card, because they are facing away from you. Replace the battery pack and battery cover then turn on the phone. If SIM was installed properly, you will be able to begin making calls.

LDPOST helpHow do I check my account balance from my handset for free?


Simply dial oxygen wireless gsmand you'll receive a message, in your phone's display, indicating the remaining balance.

LDPOST helpHow can I change the phone?


You will need to ensure the new phone is a Cingular and FCC approved GSM 850/1900, dual, tri, or quad-band handset that can be used for activations on Oxygen Wireless GSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would.

LDPOST helpHow do I make calls to the 50 countries included at no extra charge?


To call internationally to 50 pre-selected countries for free:

  1. Dial 1-800-446-7272
  2. At the tone, dial 011 + Country Code + Area Code + Number

IMPORTANT! Do not press SEND after step 2. Call may be charged at a much higher rate as the call will be send directly, rather than through the 50 country network.

LDPOST helpWhat are The Terms and Conditions of Locus Prepaid Airtime?


Terms and Conditions

Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.

For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.

Airtime cannot be returned or exchanged once purchased.

You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.

You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.

There may be a surcharge for incoming calls made from pay phones.

Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.

No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.

Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS.

LDPOST helpCan I send and receive international SMS from my Oxygen Wireless GSM phone?


Unfortunately our system does not allow you to send or receive international SMS using Oxygen Wireless GSM.  If you would like a service that can send and receive international SMS, please check out Locus Platinum CDMA plans

LDPOST helpDoes Oxygen Wireless GSM work from Canada?


Oxygen Wireless GSM works from Canada.

Add 49 c/min to regular airtime rates when calling from Canada to USA.

LDPOST helpHow does Oxygen Wireless GSM Reward System Works?


Your actual rate will go down to 11.2 c/min after you spend first $250 on recharge of your Locus Mobile GSM service.

O2 Wireless GSM gives you the best airtime rates around offering plenty of talk time whenever and wherever you want. Even better, with O2 Wireless GSM's Exclusive Reward Program you can earn even more airtime... 20% more.

Earned Rewards Dollars: Additional $ earned and added to your account after you've purchased and loaded $250 or more of airtime. Rewards dollars will go into effect automatically after you spent $250 on recharges with the purchase of your next airtime card. Promotional airtime or airtime credited through Customer Care, does not count towards your total Rewards amount.

Example: You bought your service in January. By July you added $250 recharges to your mobile phone. After this you bought $20 recharge card. You will get automatically $24 added to your service, thus making your actual rate 11.2 c/min.

O2 Wireless GSM
LDPOST SupportOrdering the service

LDPOST helpHow can I order the Locus Oxygen GSM service?


To get the Locus Oxygen GSM service, you can either have your own phone activated with us or you can get a phone from the choices that LDPOST can offer.

In either case you will need to:

  1. Enter the LDPOST Webstore either as a New customer or log in as an existing customer.
  2. Select "Mobile phones and cards"
  3. Select "Locus Oxygen GSM"
  4. Select the phone you would like to purchase or a Starter Kit if you have your own phone.
  5. Follow the instructions and enter all information that is needed to complete the transaction.
  6. Follow all steps until you see a "Thank you" note on the screen.

You will receive a confirmation email as soon as the phone or the Starter Kit is shipped to you. Usually, your order would be shipped within 24 hours.

LDPOST helpHow long will it take to get the service?


If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

LDPOST helpCan I have my phone delivered NOT to my billing address?


It is a company policy to deliver ONLY to the billing address of the credit card holder.

If you would like us to ship phone to a different address, please send a check or money order to

Long Distance Post, LLC
PO BOX 481
Belmont, MA 02478

LDPOST helpWhat's an IMEI and where is it located?


An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

LDPOST helpHow do I add airtime to my phone, from my handset, for FREE?


Dial airtime pin Airtime PIN Number airtime card for English.
Upon properly adding the airtime you will receive a confirmation message that will display your new balance.

LDPOST helpWhere can I purchase more airtime?


The easiest and the fastest way to buy minutes is LDPOST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone.

LDPOST helpHow do I change my mobile number?


Please call LD POST customer service at 800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new number.

LDPOST SupportResolving problems

LDPOST helpI transferred airtime to my phone, but the minutes are not showing in my account. What should l do?


Contact Customer Care at 1-800-643-4926 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.

Note: Only O2 WirelessSM GSM airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation.

LDPOST helpWhy does my wireless handset show I'm Off-Network even though I'm in the home area?


If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial handset from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926. Please have your mobile number and IMEI ready.

LDPOST helpHow do I set up my voicemail?


  1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
  2. When you hear the Voicemail system greeting, pressgsm features to interrupt the greeting.
  3. The system will ask you to enter your personal pass code.
    (think of an easy to remember pass code and enter it when prompted)
  4. The system will prompt you to record your own personal greeting or to select a standard greeting.

LDPOST helpHow do I find out the usage on my phone since the last airtime card was added?


Dial imei from your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for.

LDPOST helpHow do I reset my voicemail if I've forgotten or lost my voicemail pass code?


Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.

LDPOST helpWhat am I billed at 14 c/min when on $30 and $50 Oxygen Recharge Cards


$30 and $50 Locus Oxygen Cards are promotional cards. They were introduced in August 2007 and promotion should end by March 1, 2008.
 
The $30 Oxygen Recharge card  promises to deliver 500 minutes, that comes as 6 c/min on $30 card. Due to the internal technical issues, instead of billing 6 c/min, Locus bills 14 c/min. However, you will received an initial balance of $70 when applying a $30 card. This will get you  500 minutes promised. It is just going to be calculated differently.
 
A similar thing is with $50 Oxygen Recharge card. You will receive 1000 minutes. The $140 dollar balance will be added  instead of $50 to your service, and you will be billed at 14c/min.
 
While we understand that it is a bit confusing, this is the only way the promotion could be offered.

help and SupportLocus Platinum CDMA Service

LDPOST SupportGeneral Questions

LDPOST helpHow can I find out if the phone that I have is a CDMA phone compatible with Locus Platinum CDMA?


There are two carriers in USA that use CDMA standard - Verizon Wireless and Sprint.

For Locus Platinum CDMA only Verizon Wireless phones could be activated. So, if there is a Verizon logo on the phone, your are all set and can place an order for the Locus Platinum Starter Kit.

LDPOST helpHow many minutes does each recharge card give?


The Locus Platinum CDMA recharge cards provide the following number of minutes:

  • $10 - 83 minutes ( or $0.12 / min )
  • $20 - 222 minutes ( or $0.09 / min )
  • $30 - 487 minutes ( or $0.07 / min )
  • $50 - 833 minutes ( or $0.06 / min )
  • $100 - 2000 minutes ( or $0.05 / min )

LDPOST helpWhat is the expiration period for the Locus Platnum CDMA recharge cards?


The expiration period depends on the value of the recharge card:

  • $10 - 30 days
  • $20 - 60 days
  • $30 - 60 days
  • $50 - 90 days
  • $100 - 120 days

All cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time.

Unused Activation Kit minutes will be extended for the period of the corresponding recharge card. For example, 25 days after your phone has been activated you have 30 minutes left. You added $50 recharge card to your service. Your Starter Kit 30 minutes will be extended for 2 month now, so you will have 833+30=863 minutes good for 90 days. You will be able to roll over these minutes as well by adding another recharge card at the end of this period.

LDPOST helpDo the minutes have Rollover?


Yes.

When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.

Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes.

LDPOST helpWhat Are The Roaming Charges?


It is very rarely that you would get into the situation when the roaming charge applies. Locus network is very extensive. However, when it happens, the roaming charge is 99 cents per minute. You will know if you are roaming as the number of minutes announced will be almost 7 times less than usual.

LDPOST helpHow can I check for coverage in my area?


LDPOST helpWhat Is an ESN and Where Is It Located?


An ESN is the Electronic Serial Number, which is located on the back of your phone.

You can also read it of the phone screen by dialing #639#9.

It could be 11 digit long number or 8 charachter long Hex-decimal number. Either one will work.

LDPOST helpWhere can I buy more airtime?


The easiest and the fastest way to buy minutes is LD POST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone.

LDPOST helpCan I use my phone and service out of the USA?


Unfortunately, your phone and service cannot be used outside of the USA.

LDPOST helpHow do I make a call to 50 listed countries at no extra charge?


To call internationally to 50 pre-selected countries for free:

  1. Dial 1-800-446-7272
  2. At the tone, dial 011 + Country Code + Area Code + Number

IMPORTANT! Do not press SEND after step 2. Call may be charged at a much higher rate as the call will be send directly, rather than through the 50 country network.

LDPOST helpCan I Send and Receive Text Messages to International Cell Phones?


Yes! The newest updates to Locus Platinum CDMA allows phone users to send and receive text messages with any international cell phone. Sending messages internationally is 20¢ per message, and only 10¢ per message on receipt.

Sending text messages to international cell phones is the same process as sending a regular text message.

  1. Go to Menu
  2. Choose Messages
  3. Choose Send New Message
  4. Enter in phone number by simply dialing:
    1. 001 + the 10 digit wireless number OR
    2. 001 + 1 + the 10-digit wireless number

LDPOST helpAre Locus Platinum CDMA Update Menus Offered in Multiple Languages?


Yes. Due to customer demand, Locus Platinum CDMA Over-The-Air (OTA) Programming and PRL Updates are now available in both English and Spanish.

Selecting the language for Over-The-Air Programming:

  1. Dial *22890 SEND
  2. Press 1 to receive Over-The-Air programming instructions in English OR
  3. Press 2 to receive Over-The-Air programming instructions in Spanish

Selecting the language for PRL Updates:

  1. Dial *22891 SEND
  2. Press 1 to receive PRL Update instructions in English
  3. Press 2 to receive PRL Update instructions in Spanish

LDPOST helpWhat are The Terms and Conditions of Locus Prepaid Airtime


Terms and Conditions

Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.

For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.

Airtime cannot be returned or exchanged once purchased.

You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.

You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.

There may be a surcharge for incoming calls made from pay phones.

Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.

No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.

Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS.

LDPOST helpCan I send and receive international SMS from my Locus CDMA cell phone?


Yes, Locus Platinum CDMA provides international SMS capabilities.  The cost is $0.20 to send and $0.10 to receive.

LDPOST SupportOrdering the service

LDPOST helpHow can I order the Locus Platinum CDMA Service?


Place an order for a mobile phone here. The phone comes with 50 free minutes and the phone number.

Alternatively, you can activate service on your existing Verizon wireless phone.

LDPOST helpCan I have my phone delivered NOT to my billing address?


It is a company policy to deliver ONLY to the billing address of the credit card holder.

If you would like us to ship phone to a different address, please send a check or money order to:
Long Distance Post, LLC
PO BOX 481
Belmont, MA 02478

LDPOST helpHow do I add minutes to my phone?


Dial 1-888-445-4399 from any phone and press (1) for English or (2) for Spanish. Enter your 10-digit wireless phone number. Press (2) at the main menu to add money to your account. Enter your 4-digit passcode (last 4 digits of your activation card PIN, unless previously changed). Press (1) to add money using your prepaid card. Enter the airtime PIN followed by the # key.

LDPOST helpHow long does it take to get my phone activated with the Starter Kit


If you placed an order for a Starter kit that does not need to be shipped, like Locus Platinum CDMA starter KIT, then the phone activations instructions will be e-mailed to you not later then the next business day.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

LDPOST SupportResolving problems

LDPOST helpWhy does my wireless handset show roaming, even though I am in the home area?


If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that airtime minutes were loaded on the handset. If both have been completed, press Send + End + Clear to register the handset with the network, and allow 20 minutes for registration. If the problem persists, contact Customer Service at 1-800-819-7696 for additional assistance. Please have your mobile number and ESN ready.

LDPOST helpWhat is PRL and what does it do?


PRL stands for Preferred Roaming List. Your PRL allows you to travel outside of your home area and still make and receive calls at the regular home rates as long as you are on the Locus Platinum network. However, if you travel outside the Locus Platinum Network, your call will be charged at a higher rate.
The PRLs are frequently updated. In order for you to update your phone to feature the new PRLs and know when you are on or off-network, all you need to do is dial *22891 + send from your activated phone. You will not be charged to download your PRL.

LDPOST helpWhen adding airtime, how do I determine my 4-digit PIN number?


Your 4-digit PIN will be the last 4 digits of your Activation Card PIN. You will need to use this PIN to access or to add airtime to your account. If you do not know your PIN or if you would like to change your PIN, call 1-800-819-7696.

LDPOST helpI transferred airtime to my phone, but the minutes are not showing in my account. What should I do?


For fastest response we recommend calling us at 1-617-489-5952 or live chat with us. Provide your mobile number and the PIN number on the airtime card you are attempting to transfer to your account.
Note: Only Locus Platinum airtime cards will work on your phone.

LDPOST helpHow can I find out the usage on my phone since the last airtime card was added?


Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN that you want to see call detail for.

LDPOST helpHow do I reset the PIN code for my phone?


Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN. You may also dial 1-888-445-4399 and choose option 3 to change your account profile. Your PIN code should always remain confidential.

LDPOST helpHow do I change my mobile number?


Please call LD POST customer service at 800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new number.

LDPOST helpHow do I disconnect my mobile phone?


Contact Customer Service at 1-800-819-7696 and provide your mobile number and ESN that you want disconnected. Disconnect requests will be processed 30 days from the date you make the request. Your phone should not be used during the 30 days following your disconnect request. If it is, the order will not be processed and your phone will be returned to active status.

LDPOST helpI use Locus Platinum CDMA and need to change the phone. How do I go about it?


Call LD POST customer service 800-640-2599 and provide ESNs of the old and new phones. We will move your current Locus Platinum CDMA phone number to a new phone for a nominal charge of $10.

LDPOST helpHow do setup my voice mail?


Dial #738 from your wireless phone (or you can also dial your wireless phone number from a landline phone). When you hear Your call is being forwarded to an automated voice message system, press #. The system will start a brief tutorial session on how to set up your voicemail box. You will be prompted for the temporary passcode. This passcode is your wireless phone number (area code + number). Once the permanent passcode is established and you set the greeting type, your voicemail box is ready. Now, you can retrieve message from your wireless phone or dialing your wireless phone number from a landline phone.

help and SupportViva Wireless CDMA

LDPOST SupportGeneral Questions

LDPOST helpHow many minutes does each recharge card give?


The rate is 9 c/min nights and weekends, 18 c/min weekday on all airtime card denominations.

The Viva Wireless CDMA recharge cards provide the following number of minutes:

  • $10 - 111 minutes / 55 ( or $0.09 / $0.18 )
  • $20 - 222 minutes / 111 ( or $0.09 / $0.18 )
  • $30 - 333 minutes / 166 ( or $0.09 / $0.18 )
  • $50 - 555 minutes / 277 ( or $0.09 / $0.18 )
  • $100 - 1111 minutes / 555 ( or $0.09 / $0.18 )

LDPOST helpHow can I find out if the phone that I have is a CDMA phone compatible with Viva Wireless CDMA?


There are two carriers in USA that use CDMA standard - Verizon Wireless and Sprint.

For Viva Wireless CDMA only Verizon Wireless phones could be activated. So, if there is a Verizon logo on the phone, your are all set and can place an order for the Viva Wireless CDMA Starter Kit.

LDPOST helpWhat is the expiration period for the Viva Wireless CDMA recharge cards?


The expiration period depends on the value of the recharge card:

  • $10 - 30 days
  • $20 - 30 days
  • $30 - 45 days
  • $50 - 60 days
  • $100 - 60 days

All cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time.

Unused Activation Kit minutes will be extended for the period of the corresponding recharge card. For example, 25 days after your phone has been activated you have 30 minutes left. You added $50 recharge card to your service. Your Starter Kit 30 minutes will be extended for 2 month now, so you will have  555+30=585 minutes good for 2 month. You will be able to roll over these minutes as well by adding another recharge card at the end of this period.

LDPOST helpDo the minutes have Rollover?


Yes.

When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.

Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes.

LDPOST helpWhat Are The Roaming Charges?


It is very rarely that you would get into the situation when the roaming charge applies. Viva Wireless network is very extensive. However, when it happens, the roaming charge is 99 cents per minute. You will know if you are roaming as the number of minutes announced will be almost 7 times less than usual.

LDPOST helpHow can I check for coverage in my area?


LDPOST helpWhat Is an ESN and Where Is It Located?


An ESN is the Electronic Serial Number, which is located on the back of your phone.

LDPOST helpWhere can I buy more airtime?


The easiest and the fastest way to buy minutes is LD POST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone.

LDPOST helpCan I use my phone and service out of the USA?


Unfortunately, your phone and service cannot be used outside of the USA.

LDPOST helpHow do I make a call to 50 listed countries at no extra charge?


To call internationally to 50 pre-selected countries for free:

  1. Be sure that you have activated service with VIVA Prepaid Wireless.
  2. Dial 1-LOCAL-2-0100 or 1-562-252-0100 from your wireless phone.
  3. When you hear the dial tone, just dial as you would to make any other international call 011 - Country Code - Area Code - Phone Number.

IMPORTANT! Do not press SEND after step 3. Call may get charged at a higher rate if customer presses SEND after dialing the destination number.

* Service activation required. International long distance to selected countries only by dialing a special access number. Regular airtime rates apply to all calls. Cellular numbers, service line numbers or special toll charging numbers in certain countries may be excluded from this offer. Locus Telecommunications, Inc. reserves the right to modify, restrict or discontinue this offer at any time without notice. Incomplete, busy or no-answer calls may still deduct airtime. Service may not be available in all areas. Other restrictions apply.

LDPOST helpCan I Send and Receive Text Messages to International Cell Phones?


Yes! The newest updates to Viva Wireless CDMA allows phone users to send and receive text messages with any international cell phone. Sending messages internationally is 20¢ per message, and only 10¢ per message on receipt.

Sending text messages to international cell phones is the same process as sending a regular text message.

  1. Go to Menu
  2. Choose Messages
  3. Choose Send New Message
  4. Enter in phone number by simply dialing:
    1. 001 + the 10 digit wireless number OR
    2. 001 + 1 + the 10-digit wireless number

LDPOST helpAre Viva Wireless CDMA Update Menus Offered in Multiple Languages?


Yes. Due to customer demand, Viva Wireless CDMA Over-The-Air (OTA) Programming and PRL Updates are now available in both English and Spanish.

Selecting the language for Over-The-Air Programming:

  1. Dial *22890 SEND
  2. Press 1 to receive Over-The-Air programming instructions in English OR
  3. Press 2 to receive Over-The-Air programming instructions in Spanish

Selecting the language for PRL Updates:

  1. Dial *22891 SEND
  2. Press 1 to receive PRL Update instructions in English
  3. Press 2 to receive PRL Update instructions in Spanish

LDPOST helpWhat are The Terms and Conditions of Viva Wireless Prepaid Airtime?


Terms and Conditions

Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.

For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.

Airtime cannot be returned or exchanged once purchased.

You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.

You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.

There may be a surcharge for incoming calls made from pay phones.

Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.

No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.

Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS.

LDPOST SupportOrdering the service

LDPOST helpHow can I order the Viva Wireless CDMA Service?


Place an order for a mobile phone here. The phone comes with 50 free minutes and the phone number.

Alternatively, you can activate service on your existing Verizon wireless phone.

LDPOST helpCan I have my phone delivered NOT to my billing address?


It is a company policy to deliver ONLY to the billing address of the credit card holder.

If you would like us to ship phone to a different address, please send a check or money order to:
Long Distance Post, LLC
PO BOX 481
Belmont, MA 02478

LDPOST helpHow do I add minutes to my phone?


Dial 1-888-445-4399 from any phone and press (1) for English or (2) for Spanish. Enter your 10-digit wireless phone number. Press (2) at the main menu to add money to your account. Enter your 4-digit passcode (last 4 digits of your activation card PIN, unless previously changed). Press (1) to add money using your prepaid card. Enter the airtime PIN followed by the # key.

LDPOST helpHow long does it take to get my phone activated with the Starter Kit?


If you placed an order for a Starter kit that does not need to be shipped, like Viva Wireless CDMA starter KIT, then the phone activations instructions will be e-mailed to you not later then the next business day.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

LDPOST SupportResolving problems

LDPOST helpWhy does my wireless handset show roaming, even though I am in the home area?


If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that airtime minutes were loaded on the handset. If both have been completed, press Send + End +Clear to register the handset with the network, and allow 20 minutes for registration. If the problem persists, contact Customer Service at 1-800-819-7429 for additional assistance. Please have your mobile number and ESN ready.

LDPOST helpWhat is PRL and what does it do?


PRL stands for Preferred Roaming List. Your PRL allows you to travel outside of your home area and still make and receive calls at the regular home rates as long as you are on the VIVASM Prepaid Wireless network. However, if you travel outside the VIVA Prepaid Wirelss Network, your call will be charged at a higher rate.

The PRLs are frequently updated. In order for you to update your phone to feature the new PRLs and know when you are on or off-network, all you need to do is dial *22891 + send from your activated phone. You will not be charged to download your PRL

LDPOST helpWhen adding airtime, how do I determine my 4-digit PIN number?


Your 4-digit PIN will be the last 4 digits of your Activation Card PIN. You will need to use this PIN to access or to add airtime to your account. If you do not know your PIN or if you would like to change your PIN, call 1-800-819-7696.

LDPOST helpI transferred airtime to my phone, but the minutes are not showing in my account. What should I do?


Contact Customer Service at 1-800-819-7429 and provide your mobile number and the PIN number on the airtime card you are attempting to transfer to your account.

Note: Only VIVA Prepaid Wireless airtime cards will work on your phone.

LDPOST helpHow can I find out the usage on my phone since the last airtime card was added?


Contact Customer Service at 1-800-819-7429 and provide your mobile number and ESN that you want to see call detail for.

LDPOST helpHow do I reset the PIN code for my phone?


Contact Customer Service at 1-800-819-7429 and provide your mobile number and ESN. You may also dial 1-888-445-4399 and choose option 3 to change your account profile. Your PIN code should always remain confidential.

LDPOST helpHow do I change my mobile number?


Please, call LD POST Customer Service at 1-800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.

Nore: If the phone is currently active, unused airtime minutes cannot be transferred to the new number.

LDPOST helpHow do I disconnect my mobile number?


Contact Customer Service at 1-800-819-7429 and provide your mobile number and ESN that you want disconnected. Disconnect requests will be processed 30 days from the date you make the request. Your phone should not be used during the 30 days following your disconnect request. If it is, the order will not be processed and your phone will be returned to active status.

LDPOST helpI use Viva Wireless CDMA and need to change the phone. How do I go about it?


Call LD POST Cusotmer Service at 1-800-640-2599 and provide ESNs of the old and new phones. We will move your current Viva Wireless CDMA phone number to a new phone for a nominal charge of $10.

LDPOST helpHow do I setup my voice mail?


Dial #738 from your wireless phone (or you can also dial your wireless phone number from a landline phone). When you hear "Your call is being forwarded to an automated voice message system", press #. The system will start a brief tutorial session on how to set up your voicemail box. You will be prompted for the temporary passcode. this passcode is your wireless phone number (area code + number). Once the permanent passcode is established and you set the greeting type, your voicemail box is ready. Now, you can retrieve message from your wireless phone or by dialing your wireless phone number from a landline phone.

help and SupportLocus Mobile GSM

LDPOST SupportGeneral Questions

LDPOST helpHow can I find out if the phone that I have is a GSM phone?


Before you order an Activation Kit, you will need to know the standard that your phone uses - TDMA, CDMA or GSM - so you can order the correct product.

The easiest way to find that is to see what carrier was it previously used on. Here are some of the major carriers:

  • Verizon Wireless - CDMA
  • Sprint PCS - CDMA
  • T-Mobile - GSM
  • AT&T - GSM or TDMA
  • Cingular - GSM or TDMA

GSM is the only standard that uses SIM cards - small cards that are inserted under the battery. If your phone has one, then it is a GSM phone.

If you are still not sure, please send us an email with the exact model of your phone and we will be able to help you.

LDPOST helpHow can I check if my phone is unlocked?


The only practical way to find out if the phone is unlocked or at least will be working with Locus Mobile GSM is to borrow a SIM card from another Cingular GSM phone. You can borrow a SIM card from somebody you know.  If your phone works with the borrowed SIM card, then you are all set. If you see a Cingular logo on the GSM phone, then it is most probably will work with Locus Mobile GSM.

LDPOST helpHow many minutes does each recharge card give?


First 5 minutes per day - 15 c/min, every minute thereafter - 9c/min.

The Locus Mobile GSM recharge cards will provide you with the following number of minutes:

  • $10 - 66 to 107 minutes
  • $20 - 133 to 218 minutes
  • $40 - 266 to 441 minutes
  • $60 - 400 to 663 minutes
  • $100 - 666 to 1107 minutes

LDPOST helpWhat is the expiration period for the Oxygen GSM recharge cards?


The expiration period depends on the value of the recharge card:

  • $10 - 30 days
  • $20 - 45 days
  • $40 - 45 days
  • $60 - 60 days
  • $100 - 90 days

All recharge cards have a Rollover effect - when you add more minutes to your account, then all of your minutes - old and new - receive the extra time.

Unused Activation Kit minutes will be extended for the period of the corresponding recharge card.

LDPOST helpDo the minutes have Rollover?


Yes.

When you add additional minutes before your old minutes have expired, all of your minutes - old and new - receive another period of time, according to the recharge card that you are using.

Please note that if your minutes have already expired, the new recharge card will not restore the lost minutes.

LDPOST helpHow can I check if there is coverage in my area?


You can check coverage for Locus Mobile GSM here.

LDPOST helpIs it free to receive a text message with Locus Mobile GSM?


No, it is not.

The first text message sent or received each day (12am - 11:59pm local time) will be billed at the standard rate (10¢). Every text message sent or received thereafter (up until 11:59pm local time that same day) will be billed at the discounted rate (5¢).

LDPOST helpIs it free to retrieve voicemail from a land line?


Yes. It is free to retrieve voicemail from a land line phone.

LDPOST helpAre there any daily or monthly fees?


No. There are no any daily or monthly fees with Locus Mobile GSM.

LDPOST helpDo minutes roll over with the purchase of a new card?


Except for promotional free minutes given with activation, all separately purchased minutes will roll over and will be added to the full balance off the phone for the duration of the expiration period of the purchased card.

LDPOST helpIs there an activation fee if you purchase one of the phones off of the website?


No. There is no additional activation fee.  The price of the phone includes the cost of activation kit and free minutes.

LDPOST helpWhat is a SIM Card?


SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate.

LDPOST helpHow do I insert the SIM Card into my phone?


Remove the battery pack, located under the battery cover on the back of the phone. With the metal contacts facedown, align the notch on the SIM card with the notch on the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to see the metal contacts after inserting the card, because they are facing away from you. Replace the battery pack and battery cover then turn on the phone. If SIM was installed properly, you will be able to begin making calls.

LDPOST helpHow do I check my account balance from my handset for free?


Simply dial oxygen wireless gsmand you'll receive a message, in your phone's display, indicating the remaining balance.

LDPOST helpHow can I change the phone?


You will need to ensure the new phone is a Cingular and FCC approved GSM 850/1900, dual, tri, or quad-band handset that can be used for activations on Locus Mobile GSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would.

LDPOST helpHow do I make calls to the 50 countries included at no extra charge?


To call internationally to 50 pre-selected countries for free:

  1. Dial 1-800-446-7272
  2. At the tone, dial 011 + Country Code + Area Code + Number

IMPORTANT! Do not press SEND after step 2. Call may be charged at a much higher rate as the call will be send directly, rather than through the 50 country network.

LDPOST helpWhat are The Terms and Conditions of Locus Prepaid Airtime?


Terms and Conditions

Funds deposited into your account expire after 6 months. If additional USA Paks are placed into your account before the current account balance expires, the existing balance will be carrier over to the new expiration date.

For all incoming Service, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time your press 'Send' or other key to answer a call until approximately the time you press 'End,' or other key to terminate the call. For all outgoing Service, the length of the call will be measured from when you are released by the automated balance notification system until approximately the time your press 'End,' or other key to terminate the call. Airtime usage on each call to any USA destination is deducted in full minute increments, with partial minutes of use rounded up to the next full minute.

Airtime cannot be returned or exchanged once purchased.

You cannot place calls to 500, 700, 855, 900 or 976 numbers; or place operator-assisted calls such as third-party-billed and collect calls.

You will be billed at USA Pak airtime rates for calls to 800, 866, 888, 877 and other 'toll-free' numbers and International Pak recharges.

There may be a surcharge for incoming calls made from pay phones.

Directory Assistance is billed at $1.25 per call plus applicable per minute airtime USA Pak charges.

No charge for text message received. Send, forward, and reply to text messages for $0.10 per message. If an incoming call has been forwarded to another phone number, you will be charged $0.40 per call plus applicable USA Pak minutes for the entire time that our system handles the call. USA Pak charges apply for both calls when using the call waiting feature. You will be charged USA Pak rates for each leg of a conference call.

Get the most out of your wireless service by knowing the parameters of your Agreement with us. Your relationship with us is governed by the Terms and Conditions contained in the User Guide that you received when your phone. IF YOUR REPLENISH THE BALANCE ON YOUR ACCOUNT OR USE THE SERVICE OR THE PHONE, YOU CONSENT TO THE TERMS AND CONDITIONS.

LDPOST helpDoes Locus Mobile GSM work from Canada?


Locus Mobile GSM works from Canada.

Add 49 c/min to regular airtime rates when calling from Canada to USA.

LDPOST helpHow does the reward program for Locus Mobile GSM service work?


Your actual rate will go down to 7.2 c/min after you spend first $250 on recharge of your Locus Mobile GSM service.

Locus Mobile GSM gives you the best airtime rates around offering plenty of talk time whenever and wherever you want. Even better, with Locus Mobile GSM 's Exclusive Reward Program you can earn even more airtime... 20% more.

Earned Rewards Dollars: Additional $ earned and added to your account after you've purchased and loaded $250 or more of airtime. Rewards dollars will go into effect automatically after you spent $250 on recharges with the purchase of your next airtime card. Promotional airtime or airtime credited through Customer Care, does not count towards your total Rewards amount.

Example: You bought your service in January. By July you added $250 recharges to your mobile phone. After this you bought $20 recharge card. You will get $24 automatically added to your service, thus making your actual rate 12 c/min for the first 5 minutes and 7.2 c/min thereafter.

Locus Mobile GSM
LDPOST SupportOrdering the service

LDPOST helpHow can I order the Locus Mobile GSM service?


To get the Locus Mobile GSM, you can either have your own phone activated with us or you can get a phone from the choices that LDPOST can offer.

In either case you will need to:

  1. Enter the LDPOST Webstore either as a New customer or log in as an existing customer.
  2. Select Mobile phones and cards
  3. Select Locus Mobile GSM
  4. Select the phone you would like to purchase or a Starter Kit if you have your own phone.
  5. Follow the instructions and enter all information that is needed to complete the transaction.
  6. Follow all steps until you see a "Thank you" note on the screen.

You will receive a confirmation email as soon as the phone or the Starter Kit is shipped to you. Usually, your order would be shipped within 24 hours.

LDPOST helpHow long will it take to get the service?


If you placed an order for a mobile phone or an activation kit that requires shipment, the order will be fulfilled and shipped by the next business day for all stocked items. You can choose between delivery methods - we ship UPS ground and USPS overnight.

If for any reason we can't fulfill your order by the next business day due to technical issues or because the requested phone number is being out of stock, we will contact you by phone or e-mail. We will cancel the order and issue a full refund at your request if we can't fulfill your activation request timely.

For the first time customers who purchase Mobile recharge cards, it might take anywhere from few minutes to 48 hours to receive the order, as our credit card fraud protection policy requires order verification. We will call you back to verify the order as soon as it is possible. When your order verified and approved, the dialing instructions will be e-mailed to you instantly along with the temporary password. All you consecutive orders for recharge cards will be e-mailed to you automatically and instantly.

LDPOST helpCan I have my phone delivered NOT to my billing address?


It is a company policy to deliver ONLY to the billing address of the credit card holder.

If you would like us to ship phone to a different address, please send a check or money order to

Long Distance Post, LLC
PO BOX 481
Belmont, MA 02478

LDPOST helpWhat's an IMEI and where is it located?


An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

LDPOST helpHow do I add airtime to my phone, from my handset, for FREE?


Dial airtime pin Airtime PIN Number airtime card for English.
Upon properly adding the airtime you will receive a confirmation message that will display your new balance.

LDPOST helpWhere can I purchase more airtime?


The easiest and the fastest way to buy minutes is LDPOST web store. Once your purchased the phone or airtime at LDPOST.COM, all your consecutive purchases are instant. The PIN and simple instructions on how to add minutes will be e-mailed to your instantly. Alternatively, your can call 800-640-2599 and order it over the phone.

LDPOST helpHow do I change my mobile number?


Please call LD POST customer service at 800-640-2599. We will change your phone number for any available area code at the nominal charge of $10.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new number.

LDPOST SupportResolving problems

LDPOST helpI transferred airtime to my phone, but the minutes are not showing in my account. What should l do?


Contact Customer Care at 1-800-643-4926 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.

Note: Only Locus Mobile GSM airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation.

LDPOST helpWhy does my wireless handset show I'm Off-Network even though I'm in the home area?


If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial handset from your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-643-4926. Please have your mobile number and IMEI ready.

LDPOST helpHow do I set up my voicemail?


  1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
  2. When you hear the Voicemail system greeting, pressgsm features to interrupt the greeting.
  3. The system will ask you to enter your personal pass code.
    (think of an easy to remember pass code and enter it when prompted)
  4. The system will prompt you to record your own personal greeting or to select a standard greeting.

LDPOST helpHow do I find out the usage on my phone since the last airtime card was added?


Dial imei from your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for.

LDPOST helpHow do I reset my voicemail if I've forgotten or lost my voicemail pass code?


Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.

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